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The primary purposes of work delay tracking are:

• To collect information about the real costs, in terms of lost equipment availability, suffered as a result of inefficiencies in shop operations, including an insufficient number of properly equipped bays, too few technicians, and insufficient investment in parts inventories

• To account for the time periods between the date and time a work order is opened and the date and time it is closed

To record new begin and end work delay times, use the Delay tab on the Data -> Shop Activity -> Work Order Center screen.