Back | Forward

How to add a multiple control zoom button


how to troubleshoot an Island Control Unit

An ICU must be configured to locate and communicate with FA Web Modules FuelFocus before it can communicate with the FASuite database. To learn how to configure an ICU with FA Web Modules FuelFocus, refer to the FuelFocus Administrator Guide.

If your ICU has been set up but is not responding, proceed as follows:

Step 1.   Use the Famatech Remote Administrator (formerly known as SunBelt Remote Administrator) to determine whether the ICU is ONLINE.

Note:  The Famatech Remote Administrator is provided by the FuelFocus Installer.

Step 2.   If the ICU is listed as OFFLINE, restart ProcMan.

Step 3.   If the ICU is still listed as OFFLINE, open TechProg.

Step 4.   To test the connection, go to Start > Run and type the value from the Site IP Address field in the Open field and press OK.

Step 5.   Ping the FA Web Modules server from the ICU. If you are successful, make sure the application is running.  

Step 6.   If the application is running, start TechProg.

Step 7.   Click Tec Setup. If the Clearing House screen displays rebooting, clear that message and then see whether the screen displays server error or rebooting. If you receive a server error, go to step 8.

Step 8.   If server error displays, you need to determine whether anything changed in the ICU screen.

Step 9.   If the information in the two systems is the same, determine whether the IP address was changed recently.

Step 10. If completing steps 1 through 9 did not solve the problem, stop and restart the Web server and IIS on the FA Web Modules server. The Clearing House should reconnect and display the green online sign.