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The Customer Support web site includes the following features:

• Submit Issue: Enter support tickets online

• Customer Training: Access to webinars, training manuals, presentations from the latest Users Conference, newsletters, Tech Tips

• Knowledgebase: Search for topics; check status of open support tickets

• Documents: Access to information, information for customers, and product information

• Downloads: Download latest releases, FuelFocus, InfoCenter, MAXQueue, and MobileFocus

• File Sharing: Share reports, dashboards, codes, or files with other customers

• Downloads: Download full and patch releases of all the products, including the application, Web Modules, and MobileFocus

• Technical Profiles: (In development) View and/or update the technical information for products. Track product version, interfaces, operating system, and database management system

• Enhancement Voting: Online customer voting system for enhancements

You will need a user name and password to access the site. For more information, contact Customer Support.