Summary |
The Summary tab enables you to view, add, change, and delete complaint, cause, and correction (3C) information for service requests. You can also associate service requests with reimbursement claims to provide detailed 3C information to the vendor.
Tip: To limit the display of information in the grid and maximize performance, use the filter. You can sort on claim ID, claim type, work order location/ID/year, part ID/suffix, vendor ID, and task ID, among other values.
The field in the top section of this tab defaults from information entered on the Claim Data tab. It is display only.
Claim ID
Identifier of the selected claim.
The bottom section of this tab includes free-form text boxes for complaint, cause, and correction information. The fields are optional.
Complaint
Free-form text field for complaints associated with the warranty claim.
Cause
Free-form text field for causes associated with the warranty claim.
Correction
Free-form text field for corrections associated with the warranty claim.