FuelFocus error messages |
Data -> Enterprise Purchasing -> Receipts |
The following table lists the most common FuelFocus error messages and provides troubleshooting tips.
Error Message |
Cause |
Prevention |
Tank inventory less than quantity dispensed |
The quantity dispensed is greater than the current quantity on hand for that tank. |
Ensure that all tank readings are accurate and have sufficient quantity on hand. |
Vehicle is not active |
The equipment unit does not have an active life cycle status code on the Status tab on the Data -> Equipment Units -> Fleet Equipment screen. |
This error should only occur if the life cycle status code for the unit was changed after the ICU went offline. |
Vehicle not authorized for fuel |
The unit is not authorized for fuel. The Fuel tickets field on the Authorization tab of the Data -> Equipment Units -> Fleet Equipment screen is blank. |
This error should only occur if the check (X) in the Fuel tickets field was removed after the ICU went offline. |
Wrong product type |
The product dispensed from the hose is not one of the ones authorized for the equipment unit on the Codes tab of the Data -> Equipment Units -> Fleet Equipment screen. |
This error should only occur if the product codes were changed after the ICU went offline. |
Equipment ID XXX: fuel capacity XX |
The amount of product dispensed is greater than the capacity allowed. If you are using Release 5.6 or lower, use the Capacities tab on the Data -> Equipment Units -> Additional Data screen. If you are using Release 5.7 or higher, use the Codes tab on the Data -> Equipment Units -> Fleet Equipment screen. |
Either the capacity was changed after the ICU went offline or there is a problem with the pulser on the hose. Contact Customer Support. |