Re-open a closed work order |
You may re-open a closed work order if the work order’s location (specified by the first part of the work order ID) has a check (ü) in the Permit re-open of closed work orders field on the Work Orders - Options tab of the Data -> Setup -> Organization Structure -> Locations -> Primary Information screen.
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Tip: You may not re-open a closed work order in the following instances:
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There is a check (ü) in the Do not allow reopen of work orders field on the Special Rights tab of the System Mgmt -> Setup -> Access Rights -> User Groups screen
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The work order is for rebuilt serialized parts.
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The work order is for an inventory rebuild.
To re-open a closed equipment unit work order, remove the check (ü) from the Date and time closed field on the Basic Info tab of one of the following screens. The job status changes to WORK FINISHED. To then change the job status to OPEN, remove the check (ü) in the Date and time finished field.
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Data -> Call Center -> Call Center
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Data -> Shop Activity -> Work Order Center
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Data -> Shop Activity -> Work Order - Short Form
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Data -> Shop Activity -> Work Order Completion
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Data -> Shop Activity -> Multi-unit Work Order -> Multi-unit Work Order
When you re-open a work order, FASuite deletes the information in the Date and time closed field. After you post charges or update information, you must close work order again.
To identify which user re-opened a closed work order:
Step 1. Go to System Mgmt -> Activity Log.
Step 2. In the filter, specify the screen ID and the following key values: location ID, year, and work order number.
Step 3. Click the Process 
button.
The system displays all the updates that were made to the work order on the specified screen. The window ID and control order display either a Y (for closing) or an N (for re-opening) in the applicable field for closing the work order.
If a work order has a job status of CLOSED, you cannot post charges to or update information on it. You may only update work orders with a job status of either OPEN or WORK FINISHED.
If a work order has a job status of CLOSED, you cannot post charges to or update information on it. You may only update work orders with a job status of either OPEN or WORK FINISHED.