Manufacturer Complaint Codes |
The Manufacturer Complaint Codes screen enables you to set up manufacturer-specific complaint codes that can be related to symptoms and fail codes on service requests for warranty purposes.
When a warranty claim is submitted to the manufacturer, the work performed must be coded using that manufacturer's coding structure rather than your company's internal task coding structure.
The grid displays the manufacturer cause ID either currently selected or that you are defining. Unless otherwise indicated, these fields are required.
Manufacturer ID
Identifier of the manufacturer associated with the complaint code. This field has a list box. The manufacturer name displays in the unlabeled field to the right.
Complaint ID
Identifier of the complaint code. You may create a new complaint ID or select one from the list box. The manufacturer ID and complaint ID must be a unique combination.
Note: You must have created a complaint code on this screen before you can associate it with a task ID on a warranty.
Description
Description of the complaint ID. This is a free-form text field with a 30-character length maximum.
Active
If this field has a check, this is an active complaint code for the manufacturer.