Service status

The following business rules allow service status to affect equipment status.

You can use the Data -> Shop Activity -> Setup -> Service Statuses screen to define services statuses and assign rankings to them. The highest ranking service status is applied to each open work order for an equipment unit. (For rankings, 1 is the highest and 10 is the lowest.) If the service status denotes that the equipment is in service, the equipment status is automatically set to IN SERVICE. Otherwise, the equipment status is set to IN SHOP.

• Note: Service status is generally not defaulted on PENDING work orders because it does not affect the equipment unit until the work order is set to OPEN.

If a work order's status changes from PENDING to OPEN and it does not have a service status already assigned, the applicable status is assigned automatically. Otherwise, the existing service status is used.

Once all work orders for an equipment unit have a status of either WORK FINISHED or CLOSED, the service status is set to either WORK FINISHED or IN SERVICE. The IN SERVICE status is assigned if there is a check (ü) in the Perform SLA out of service and in shop processing from work order screens field on the Work Orders - Options tab of the Data -> Setup -> Organization Structure -> Locations -> Primary Information screen.

• Note: If an equipment unit has attached components or is attached to a parent equipment unit,  the designated service status is applied to all attached equipment units. 

To specify either the default service status for open work orders or the source of the default service status, use the Work Orders - Defaults tab on the Data -> Setup -> Organization Structure -> Locations -> Primary Information screen.

To view the history of a service status change, use the Data -> Equipment Management -> Service Status Change History screen.