Service Requests/Defects |
The Service Requests/Defects tab displays all service requests associated with an incident.
Tip: To manually associate an incident with an existing service request, type the applicable incident ID in the Incident ID field on the Basic Info tab of the Data -> Equipment Activity -> Service Requests/Defects screen and save the record.
Tip: To limit the display of information in the grid and maximize performance, use the filter. You can sort on incident ID, type, status, equipment ID, symptom, responsibility, a range of occurred dates and reported dates, and trip ID, among other values.
Note: If an incident is closed, it cannot be modified. You must change the status to something other than CLOSED before you can modify the data.
The fields in the top section of the Service Requests/Defects tab display the incident ID, the name of the user who recorded the incident, and the incident type. These fields are display only.
Incident ID
System-assigned identifier for the incident.
Entered by
Identifier of the user who initially entered the incident. The user's name displays in the unlabeled field to the right.
View details
This incident management screen displays all types of incidents. To view details specific to an incident that has a type other than INCIDENT, click the View details button. The appropriate incident screen will appear. For example, if the incident type is UNUSUAL OCC, you can click the View details button to access the Data -> Incident Management -> Unusual Occurrences screen for the incident.
Incident type
Overall category for the incident. This field has a list box:
INCIDENT -- default
DELAY
UNUSUAL OC
ACCIDENT
INJURY
ALARM
The screen group in the bottom section of the tab displays information regarding open service requests/defects associated with the incident. All fields are display only.
Equipment ID
Identifier of the equipment unit.
Shop
Identifier of the shop to which the equipment unit is assigned for repairs.
Status
Status of the service request. The statuses are as follows:
PENDING: The service request is not associated with a work order.
OPEN: The service request is associated with a work order.
FINISHED: The work required on the work order with which this service request is associated has been finished.
CLOSED: The work order with which this service request is associated has been closed.
REJECTED: The service request was rejected.
Datetime entered
Date and time the service request was created.
Assigned to work order
Identifying work order number to which the service request/defect is assigned.
Service request ID
Unique, system-generated identifier for the service request.