SLA - Performance |
The Performance screen displays data about the actual performance of both shops and customers under service level agreements (SLAs). It displays equipment availability percentages and fleet service and department preventive maintenance (PM) response for each SLA.
To learn how fleet response to customer units with a status of OUT OF SERVICE is tracked, refer to response tracking of units declared OUT OF SERVICE.
Note: This screen supports department-level access control, so you must belong to a user group with the applicable authorizations to make changes or updates.
To learn more about each tab's functions and fields, click the applicable hyperlink.
Availability percentages, by requirements period, and percentages of requirements periods in which the target availability percentage in the SLA was achieved
Fleet service responses to units with an equipment status of OUT OF SERVICE
Department’s timeliness in releasing equipment units for PM