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Codes that specify work priorities. The Shop Scheduling module uses the time information associated with these codes, in conjunction with shop work calendar information, to compute the dates and times at which shop tasks are required to be completed. The Service Level Agreement (SLA) module uses these codes to track fleet response to equipment problems at various priority levels.

hen generating external work orders, the priority code hierarchy is as follows:

STEP 1. Project default (specified on the Basic Info tabs of the Multi-Unit Projects and Production Run Management screens)

STEP 2. PM service priority code (PM-generated PENDING orders only)

STEP 3. SLA equipment category default priority code

STEP 4. Equipment default priority code