Files |
The Files tab enables you to view and insert links to work order files associated with service requests.
Tip: To limit the display of information in the grid and maximize performance, use the filter. You can sort on equipment ID, repair reason, symptom, operating restriction, segment ID, to/from marker ID, and to/from offset, among other values. The list of searchable fields on the filter is extensive; use the scroll bar to view them all. If you specify a range, any record that crosses any part of that range will be displayed.
The Service Requests/Defects screen supports department-level and location-level access control, so you must belong to a user group with the applicable authorizations in order to make changes or updates.
Detail View Header
The fields in the top section of this tab default from the Basic Info tab. They are read only.
Date and time entered
Date and time the service request was created.
Entered by
Identifier of the person who entered the service request.
Detail View
The Files screen group lists the data files associated with the service request. These fields are optional.
Delete
To delete the entries in the fields to the right, place a check in this field and click Save.
Path and file name
Navigation path and file name of the data file associated
with the service request. This field has a file launch button 
. Maximum field length is
255 characters.
Description
Description of the data file. Maximum field length is 50 characters.