Basic Info |
The Basic Info tab enables you to record and modify high-level information about an incident. It also lets you open new related or unrelated incident and associate child incidents with the parent incident.
Note: If an incident is closed, it cannot be modified. You must change the status to something other than CLOSED before you can modify the data.
Tip: To limit the display of information in the grid and maximize performance, use the filter. You can sort on incident ID, type, status, equipment ID, symptom, responsibility, a range of occurred dates and reported dates, and trip ID, among other values.
Detail View Header
The fields in the top section of the Basic Info tab display the incident ID and the name of the user who recorded the incident. The top section also provides access to details of existing delays, alarms, unusual occurrences, injuries, and accidents.
Incident ID
System-assigned identifier for the incident. Display only.
Entered by
Identifier of the user who initially entered the incident. This field has a list box. The user's name displays in the unlabeled field to the right. If you leave this field blank, it auto-populates with your user ID when you save the record.
View details
This incident management screen displays all types of incidents. To view details specific to an incident that has a type other than INCIDENT, click the View details button. The appropriate incident screen will appear. For example, if the incident type is UNUSUAL OCC, you can click the View details button to access the Data -> Incident Management -> Unusual Occurrences screen for the incident.
Incident type
Overall category for the incident. This field has a list box:
INCIDENT -- default
DELAY
UNUSUAL OC
ACCIDENT
INJURY
ALARM
Detail View
The fields in the bottom section of the tab enable you to provide high-level information about the incident. Unless otherwise indicated, these fields are required.
Status
The status of the incident. This field has a predefined list of statuses:
REPORTED -- default
FOLLOWUP REQUIRED
UNDER INVESTIGATION
CLOSED
VOID
Incident category
The category of the incident.
Weather
The weather conditions at the time of the incident. Optional. This field has a list box:
CLEAR
CLOUDY
FOG
HAIL
ICE
RAIN
SLEET
SNOW
WINDY
Weather conditions are defined on the Data -> Incident Management -> Setup -> Weather screen.
Temperature
The temperature at the time of the incident. This field is optional.
Service impacted
If this field has a check, service was affected by the incident.
Offload required
If this field has a check, the passengers were offloaded.
Responsibility
Entity responsible for causing the incident. This field is optional. This field has a list box:
MECHANICAL
ENGINEERING
TRANSPORTATION
OPERATIONS SUPPORT
TRACK
COMM/SIGNALS
REVENUE
AMTRAK
CONTRACTOR
WEATHER
UNDER REVIEW
OTHER
Entities that might be responsible for causing incidents are defined on the Data -> Incident Management -> Setup -> Responsibility Types screen.
Symptom
Main symptom exhibited by the equipment involved in the incident. If generating a service request from an incident, this field is required; otherwise, it is optional. If a symptom is entered, it will be included on the generated service request. This field has a list box. Choice-list options are restricted by the equipment's asset category for the equipment ID.
Incident screens without an asset ID listed on the basic information tab will require the symptom to have the flag "Supports service request or incident with no asset" enabled. Entering a symptom without this enabled when the asset ID is empty will present the user with a validation stating the symptom does not support an incident with no asset.
Symptoms are defined and the previously mentioned check-box can be found on the Basic Info tab of the Data -> Shop Activity -> Setup -> Symptoms screen.
Date and time occurred
Date and time the incident occurred. The field defaults to the current date and time, but you can change it.
Date and time reported
Date and time the incident was reported. The field defaults to the current date and time, but you can change it.
Date and time closed
Date and time the incident was closed. The field defaults to the current date and time when you select the status CLOSED.
Operator
Identifier of the operator responsible for the equipment at the time of the incident. This field is optional. This field has a list box, which includes both employees and operators. If defined, the person's name displays in the unlabeled field to the right.
Reported by
Identifier of the person who reported the incident. You may enter either an employee ID or operator ID. This field is optional. This field has a list box. If defined, the person's name displays in the unlabeled field to the right.
Inspector employee ID
Identifier of the person who determined the importance of the incident. This field is optional. This field has a list box. If defined, the person's name displays in the unlabeled field to the right.
Note: The specified employee must be active. The employee does NOT need to be a qualified person or qualified mechanical person, however.
Tip: When you open a service request from the incident, the inspector employee ID is listed in the Imposed by employee field on the Operating Restrictions tab of the Data -> Equipment Activity -> Service Requests/Defects screen.
Equipment ID
Identifier of the equipment involved in the incident. Optional. This field has a list box. If defined, the equipment name displays in the unlabeled field below this field.
Consist ID
The identifier of the consist.
Priority
Incident's priority. This field is optional. This field has a list box:
ASAP
URGENT
EMERGENCY
Note: If there is a check in the Update equipment ID on assigned service request when update equipment ID on work order field on the Work Orders - Service Requests tab of the Data -> Setup -> Organization Structure -> Locations -> Primary Information screen and the service request has a higher priority than the work order or the work order does not have a priority code, the service request’s priority is assigned to the work order.
Incident priorities are defined on the Data -> Incident Management -> Setup -> Priorities screen.
Parent incident ID
If this incident is associated with an existing parent
incident, the parent incident ID displays in this field. You also can
enter a parent incident ID. This field has a zoom button 
to the parent incident.
Note: Child incidents are listed on the Related Incidents tab.
Responsible location ID
This field is populated with the user's session location when inserting a new record.
Open a new unrelated incident
Opens the Incident Management Wizard, which prompts you to specify an incident type.
After you select an incident type from the Incident Type drop-down list and click OK, the system displays the applicable incident screen in Insert mode so that you can open a new unrelated incident of the specified type. For example, if you select incident type DELAY, the system displays the Data -> Incident Management -> Delays screen.
Open a new incident related to this incident
Initiates the Incident Management Wizard, which prompts you to specify an incident type.
After you select an incident type from the Incident Type drop-down list and click OK, the system displays the applicable incident screen in Insert mode so that you can open a related incident of the specified type. For example, if you select incident type DELAY, the system displays the Data -> Incident Management -> Delays screen.
All appropriate data from the originating incident will be transferred to the related incident entry. The Parent incident ID field on the new screen displays the incident ID from the originating incident.