Equipment Categories |
The Equipment Categories screen enables you to record information that relates to each of the service level agreement (SLA) equipment categories.
Note: If the Service Level Agreements module is installed, you must assign all equipment units that are subject to service level agreements to an appropriate SLA equipment category.
This screen supports department-level and location level access control, so you must belong to a user group with the applicable authorizations to make changes or updates.
The field in the top section of this tab defines the data that displays.
SLA equipment category
Service level agreement equipment category currently selected in the grid or that you are defining. This field has a list box. If the category already exists, its description displays to the right of the category.
There is no limit to the number of equipment categories that you can define. Each category specifies the type of equipment that is the subject of a single SLA.
Data in the fields in the bottom section of this tab define the basic information about the SLA equipment category. Unless otherwise indicated, these fields are required.
Description
Text field for a description of the SLA equipment category.
Default priority for equipment unit on work orders
Identifier of the default priority on work orders that is opened for equipment units assigned to this SLA equipment category. You can change the priority after the work order is opened. This field has a list box. The priority description displays to the right of the ID.