Comments |
The Comments tab enables you to view and record comments about the work order.
You can use this tab to describe the service writer’s diagnosis of what needs to be done and the technicians’ comments about the work performed. These comments are retained permanently with the work order information; they become part of the unit's work history. To view and record any service requests that precipitated opening the work order, use the Service Requests/Defects tab on the Data -> Shop Activity -> Work Order Center screen.
Tip: To limit the display of information in the grid and maximize performance, use the filter. You also can use the sort button to arrange the order in which work order IDs are listed. If you do not specify a sort sequence, IDs are listed in descending order by the Date and time in field (specified on the Basic Info tab).
You can use the % wildcard character to filter the results of choice lists on this screen.
The Work Order - Short Form screen supports location level access, so you must belong to a user group with the applicable authorizations to make changes or updates. In addition, the option specified in the Require match between work order location and equipment access rights location field on the Options tab of the Data -> Shop Activity -> Setup -> Options screen specifies whether users can open work orders on this screen.
Detail View Header
The fields in the top section of this tab default from the information entered on the Basic Info tab. These fields are display only.
Work order ID
Identifier of the work order currently selected in the grid.
Equipment ID
Identifier of the work order's equipment unit.
Job status
Job status of the work order.
OPEN: The work on the work order has not yet been completed.
WORK FINISHED: Shop personnel have completed the work and placed a check in the Date and time finished field.
CLOSED: The work order is no longer open. Comments on closed work orders cannot be updated or changed.
Detail View
The bottom section provides an area for comments and enables you to associate a file with a work order.
Title
The title of the work order. This field has a maximum limit of 255 characters.
Comments
Free-form text field in which you can type comments about the work order. The maximum field length is 120 characters. This field is optional.
Associated file
Path and file name
Navigation path and file name of the data file associated
with the work order. This field has a file launch button 
to the file directory.
Description
Description of the data file.
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See Also