Call Center Module |
The Call Center module enables call center staff members to collect information about vehicles that need repair and PM work from commercial vendors. The module can collect this information from equipment vendors, operator supervisors, and zone managers. This information can assist you in the selection of appropriate commercial vendors based on the vehicle's location and type of work required.
For instructions on how to set up the Call Center module, refer to the Setup Guide.
The Call Center module consists of the following screens.
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Data -> Call Center -> Call Center
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Data -> Call Center -> Vendor Invoices
For information regarding how the module affects the following tabs and screens, see Help for the individual screen.
Data -> Equipment Units -> Fleet Equipment
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Assignments tab
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Authorization tab
Data -> Setup -> Organization Structure
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Company Codes screen
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Locations - > Primary Information screen - Work Orders - More Info tab
System Mgmt -> Setup -> Access Rights -> User Groups screen – Special Rights tab
Data -> Equipment Units -> Setup -> Operators -> Primary Information screen – Personal Info tab
Data -> Shop Activity -> Work Order Center screen - Tasks tab
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See Also