Performance Goals (SLA) |
The Performance Goals tab enables you to define the goals that fleet management must meet to honor its service level agreement with the department.
The fleet management commitments assume that the department honors its own commitments concerning prompt delivery for preventive maintenance (PM) (refer to Response Requirements). For information about the actual percentages achieved, refer to the Data -> Equipment Management -> Service Level Agreements -> Equipment Status screen.
The Primary Information screen supports department-level access control, so you must belong to a user group with the applicable authorizations to make changes or updates.
The field in the top section of this tab defines the data that displays.
Service level agreement ID
Identifier of the service level agreement currently selected in the grid or that you are defining. This field has a list box. If the ID already exists, its description displays to the right of the ID.
Data in the fields at the bottom section of this tab define the performance goals for the service level agreement. Unless otherwise indicated, these fields are required.
Percentage of required units which is committed to be available
Percentage of equipment units required that fleet management commits to have available to the customer during each requirements period.
Percentage of requirements periods in which the commitment must be met
Percentage of requirements periods in the agreement term during which fleet management must meet its commitment regarding the percentage of required units available to the department
Note: The achievement of these percentages is calculated in terms of unit-minutes, not numbers of units. For example, if a unit is available for one-half the number of minutes in a requirements period, it is treated as one-half available during that period.