Service Level Agreements - Primary Information |
The Primary Information screen for service level agreements enables you to define information related to service level agreements. SLAs may be defined as a combination of department and equipment category; availability location and equipment category; or availability location, department, and equipment category.
For each agreement, the following information is tracked:
Basic information
Requirements periods
Performance goals
Response requirements
Units required
Additional requirements
To learn how fleet response to customer units with a status of OUT OF SERVICE is tracked, refer to response tracking of units declared OUT OF SERVICE.
Note: This screen supports department-level access control, so you must belong to a user group with the applicable authorizations to make changes or updates.
To learn more about each tab's functions and fields, click the applicable hyperlink.
Information about service level agreements, including their agreement ID and description; equipment category; department ID; station location; and start and end dates
Specify requirements periods in minutes or explicit periods and days; specify the number of future requirements periods to consider when evaluating equipment sharing
Specify the percentage of required units committed to be available to the department in any requirements period, and the percentage of requirements periods in the agreement term in which fleet management must satisfy the availability percentage requirement
Define time limits within which the department must make units with an equipment status of DUE FOR PM available to Fleet, and within which Fleet must start working on an equipment unit that has an equipment status of OUT OF SERVICE
Define the number of units required to be available during a requirements period.
Note: You must save the SLA before you can enter data on this tab. Saving the record creates the requirements periods.
Adjust requirements for a specific date and time period, such a special event or holiday.
Note: You must save the SLA before you can enter data on this tab. Saving the record creates the requirements periods.