Parts failures, warranty, and expected life |
For each part issued from inventory that is assigned to a part classification ID that has a check (ü) in the Warrantable field on the Data -> Parts Items -> Setup -> Part Classifications screen, the application automatically searches for and identifies part failures.
A failure occurs when a part issued to an equipment unit matches a part ID previously issued to the same equipment unit. If the application did not issue the part (e.g., it was installed by the manufacturer), its replacement does not constitute a failure because the equipment unit's warranty covers the part, if it is covered at all. A failure requires that the part be issued to the same equipment unit and that it be the same part ID, or another inventory part number that is a cross-reference to the same part ID.
For each failure, the application verifies whether the failed part is still in its warranty or expected life period. If the failure occurred during one of these, the application records the failure in the Parts Failure table (PTD-FAIL). For a list of failed parts, refer to the Parts Failure report.
The application looks for previous issues of the same part ID and previous issues of all cross-references for the same part that are also part IDs, and selects the most recent previous issue from those found. The application cannot check for warranties on part IDs that it did not assign because it has no warranty information on them.
When the application processes a parts issue to replace a part under warranty or within its expected life, it performs the following actions:
If there is a check (ü) in the Automatically create warranty claims when part under warranty is replaced field on the Inventory – More Info tab of the Data -> Setup -> Organization Structure -> Locations -> Primary Information screen for the issuing location ID, a warranty claim on the Data -> Warranty -> Reimbursement Claims screen is generated for the claim type PART.
If there is a check (ü) in the Message when part under warranty is replaced field on the Messaging tab of the Data -> Parts Items -> Setup -> Options screen, a message is displayed, a note is added to the work order comments, and the replacement of a part under warranty is recorded in the Warranty Parts Failure table (WAR_FAIL).
Information about parts kept in inventory is recorded on the Data -> Parts Items -> Primary Information screen.