Reimbursement Claims |
The Reimbursement Claims screen enables you to define and update warranty claims made to vendors or manufacturers. Warranty claims are used to recover costs related to the failure of equipment units or parts under warranty and the return of core parts.
General Reimbursement Claims Information
Note: The Warranty Claims screen was renamed Reimbursement Claims in Release 15.0.
Identifying the potential for warranty claims early in the repair process improves the recovery of warranty dollars by doing the following:
Influences how and by whom the repair is performed
Initiates conversations with vendors and suppliers to ensure your claim is honored:
Obtain required authorization
Maintain proper documentation
Save required parts
When a rebuilt part is replaced with the same part that has a different suffix, a warranty claim is generated for the removed part.
To learn more about each tab's functions and fields, click the applicable hyperlink.
Basic information about the claim, including vendor and status information
Tasks associated with a warranty claim, including dollar amounts, manufacturer's operation codes, and labor hours
Parts that were issued to the work order for the tasks under warranty
Complaint, cause, and correction (3C) information for service requests. Also enables you to associate service requests with warranty claims to provide detailed 3C information to the vendor
Functional area, OEM (original equipment manufacturer) parts used, unusual repair circumstances, and previous work order ID
Comments about the claim
Notes about the claim
Amount and date of the claim settlement
This tab allows you to add stocking ticket numbers directly to a warranty or reimbursement claim.
Track attributes on a warranty claim
Date and time a record was created or updated and by whom
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See Also