Frequently asked questions about warranties

The following are common questions about warranties. Scan this list before you call Technical Support—you might save yourself a phone call!

Each question is followed by the word ANSWER. To see the answer to the question, click ANSWER.

How can I tell whether a task or part is under warranty?

Which screen do I use to record basic information about a warranty claim?

Which screen do I use to specify how warranty claims are handled at a location?

Under what circumstances are warranty claims generated automatically?

Which screen do I use to define warranty information on parts?

Which screen do I use to define warranty attributes?

Which screen do I use to specify defaults for warranties?

Which screen do I use to set up warranty information for vendors?

Which screen do I use to record 3C information for service requests?

Which screen do I use to record warranty attributes, such as payment terms?

Which screen do I use to determine when a warranty was created or updated?

Which screen do I use to define warranty claim statuses?

Which screen do I use to record comments about the claim?

What parts failure reports are available?

Which screen do I use to record manufacturer cause codes?

Which screen do I use to record manufacturer complaint codes?

Which screen do I use to record settlement data?

Which screen do I use to define the tasks associated with a warranty claim?