C/C/C Info |
The C/C/C Info tab enables you to view and record complaint, cause, and correction (3C) information for service requests.
Note: If there is a check in the Require entry of C/C/C information for assigned service requests field on the Work Orders - Service Requests tab of the Data -> Setup -> Organization Structure -> Locations -> Primary Information screen, 3C data must be entered on the service request before the work order may be closed.
Tip: To limit the display of information in the grid and maximize performance, use the filter. You can sort on equipment ID, repair reason, symptom, operating restriction, segment ID, to/from marker ID, and to/from offset, among other values. The list of searchable fields on the filter is extensive; use the scroll bar to view them all. If you specify a range, any record that crosses any part of that range will be displayed.
The Service Requests/Defects screen supports department-level and location-level access control, so you must belong to a user group with the applicable authorizations in order to make changes or updates.
The fields in the top section of this tab default from the Basic Info tab. They are read only.
Date and time entered
Date and time that the service request was created.
Entered by
Identifier of the user who entered the service request into the database.
Data in the fields in the bottom section of this tab provide additional information about the complaint, cause, and correction. Unless otherwise indicated, these fields are optional.
Symptom
Symptom associated with the service request. This field defaults from the information entered on the Basic Info tab. This field is display only.
Manufacturer complaint ID
Manufacturer-specific complaint code. This field has a list box. The complaint code description displays to the right.
Manufacturer complaint codes are defined on the Data -> Warranty -> Setup -> Manufacturer Complaint Codes screen.
Complaint - Comment - Shop
Free-form text field in which you can enter shop complaint comments. If the Symptom field has an entry, a description of the symptom is the first entry in this field. If the Symptom field is blank, the first 1,000 characters from the Comments tab display.
Tip: If the Symptom field is blank, the first 1,000 characters from comments on service requests entered on the Incident Management, Multi-Unit Projects, or Test Results screens display in this field. Comments from deferred maintenance work orders may also display.
Complaint - Comment - Warranty
Free-form text field in which you can enter warranty administrator complaint comments. If this field is blank when the service request is closed, it automatically populates with the text in the Complaint -Comment - Shop field.
Fail/cause
Reason for or cause of the failure. This field has a list box, whose choices are restricted based on the equipment unit's asset category. The fail/cause code description displays to the right.
Fail/cause codes are defined on the Data -> Shop Activity -> Setup -> Failure/Cause Codes screen.
Manufacturer cause ID
Manufacturer-specific cause code. This field has a list box. The cause code description displays to the right.
Manufacturer cause codes are defined on the Data -> Warranty -> Setup -> Manufacturer Cause Codes screen.
Cause - Comment - Shop
If the Fail/cause field has an entry, a description of the fail/cause is the first entry in this field. Free-form text field in which you can enter shop cause comments.
Cause - Comment - Warranty
Free-form text field in which you can enter warranty administrator cause comments. If this field is blank when the service request is closed, it automatically populates with the text in the Cause - Comment - Shop field.
Work accomplished code
Code associated with the task ID for the work accomplished. It provides more detail about the work performed in relation to the task. This field has a list box.
Note: If
there is a check in the Enforce work
accomplished code restrictions for this task field on the Work
Accomplished Codes tab of the Data
-> Shop Activity -> Setup -> Tasks -> Primary Information screen, the work accomplished
code must support the task.
If there is a check in the Enforce
asset category restrictions for this work accomplished code
field on the Asset
Categories tab of the Data
-> Shop Activity -> Setup -> Work
Accomplished Codes screen, you must specify an equipment ID.
The Asset Categories tab on the Data -> Shop Activity -> Setup -> Work Accomplished Codes screen specifies whether the asset category supports all work accomplished codes or whether there are restrictions.
Correction - Shop
Free-form text field in which you can enter shop correction comments.
Tip: If there is a check in the Default C/C/C correction comment from WAC description field on the Work Orders - Service Requests tab of the Data -> Setup -> Organization Structure -> Locations -> Primary Information screen and the work accomplished code (commercial or labor) has a status of FINAL, the description from the WAC displays in this field. If there are multiple records, each with a different WAC with a status of FINAL, this field defaults to the description of the latest posted record. Information entered by users is not overwritten.
Correction - Warranty
Free-form text field in which you can enter warranty administrator correction comments. If this field is blank when the service request is closed, it automatically populates with the text in the Correction - Shop field.
Causal part ID
Identifier of the part that caused the failure. This field has a list box. If the part ID already exists, its description displays in the unlabeled field to the right. You can also enter a part ID in this field. This field is optional.
Part IDs are defined on the Data -> Parts Items -> Primary Information screen.
Suffix
Suffix associated with the causal part, if any.
Description
Description of the causal part, if any. Maximum field length is 130 characters.